An iOS app that helps people in India book the right doctor and skip the waiting room.
The brief was to design an iOS app for booking and accessing doctor consultations in an innovative way, with a high-fidelity clickable prototype for one prioritised flow. Focusing on users in India, two moments kept coming up: not knowing which doctor to see, and losing hours at the clinic even with a booking.
Research, app store reviews and three personas pointed to one idea: describe how you feel, get the right doctor, don’t wait at the clinic. People speak or type their symptoms in English or Hindi and get a suggested specialist with a reason, never a diagnosis. A live visit card shows the doctor’s delay, your token and when to leave home, a ₹200 refundable booking fee replaces full prepayment, and warning signs route straight to emergency help on 112.
Forty-plus high-fidelity screens in English and Hindi, a design system and a clickable prototype of the core flow, aiming for a booking in under a minute after describing symptoms. These are design targets rather than measured results; next come usability tests with five people, interviews to validate the personas, and the clinic side, where reception updates the live queue in one tap.
The core journey in 8 screens, from feeling unwell to walking into the clinic on time.
The leave-by time and your live token sit right on the home screen.
Describe how you feel by voice, in Hindi, English or both.
Samay confirms what it understood and asks about warning signs.
Warning signs skip the queue and go straight to 112 and the nearest ER.
Matches come with a reason, today’s real wait and the fee.
Verified reviews, experience and the next free slots.
In-clinic first, ₹200 refundable now and the rest at the clinic.
Who’s being seen now, your token and directions to the clinic.
From research and personas to the final screens, in 20 parts.
